Some businesses are able to have a small network and can use it happily without any problems at all. In other cases, the network that you are using is going to be accessed from multiple people at any given time. Some people within your company may be accessing the server and pulling information over to their computer. At the same time, customers and other individuals may be accessing the same server on the other end. This can result in a bottleneck that is damaging to your company and may offer the opportunity for unscrupulous individuals to access your data (Source: Application Monitoring by OpTier). With the right type of application monitoring, however, you will find that those problems are practically nonexistent.
This type of IT management software will monitor the use of the applications that are running, both by you and by those outside of your company. Understanding when the server is being accessed and how much information is being transferred will help to reduce any issues that occurred during an upgrade. This will help to save you time as well, as you will not be getting the endless stream of questions as to what is taking place. That is why this type of software often moves from monitoring the server to being a true end user experience management software. By giving them the opportunity to access the information that they need and providing them with additional services, you will find that they are happy as a customer and will continue to use you for the long term.